What to include in a support request
With these five things we can usually find the problem without a back-and-forth:
1. Your hospital and your name, so we find the right account and reply to the right person.
2. The module: front desk, OPD, IPD, billing, pharmacy, lab, ABDM or another area.
3. What you did, and what you expected: the steps you took, what happened, and what should have happened.
4. When it started. A rough time helps us look at the right logs. A screenshot helps even more.
5. Whether it affects patient care. If it does, say so in your first line so we can treat it first.
Please do not send patient details by chat or email; describe the problem without them.