With these five things we can usually find the problem without a back-and-forth:
- Your hospital and your name, so we find the right account and reply to the right person.
- The module: front desk, OPD, IPD, billing, pharmacy, lab, ABDM or another area.
- What you did, and what you expected: the steps you took, what happened, and what should have happened.
- When it started. A rough time helps us look at the right logs. A screenshot helps even more.
- Whether it affects patient care. If it does, say so in your first line so we can treat it first.
Please do not send patient details by chat or email; describe the problem without them.